Privacy Policy

Last updated: November 10, 2025

  1. Introduction
    Fenex Windows & Doors (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal data when you visit our website https://fenex-windows.co.uk (the “Site”) or contact us in relation to our windows & doors services.

  2. Controller Information
    Company Name: Fenex Windows & Doors
    Trading Name: Fenex Windows & Doors
    Registered Address: 9 Spring Grove, Mitcham, England, CR4 2NN
    Contact Email: info@fenex-windows.co.uk
    Contact Phone: 07555302158
    If you have any questions about this policy or how we handle your data, please use the contact details above.

  3. What personal data we collect
    We may collect and process the following personal data about you when you use the Site or engage our services:

  • Identity data: name, title, job role (if relevant)

  • Contact data: address, email address, telephone number

  • Transaction data: details about services you purchase from us (e.g., windows, doors), invoices, payment details (processed via a payment service provider)

  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, usage data (pages visited, time spent, journey through the Site)

  • Marketing and communications data: your preferences in receiving marketing from us and your communication preferences

  1. How we collect your data
    We collect data in the following ways:

  • When you fill in forms on our Site (e.g., contact us, request a quote)

  • When you place an order for our services

  • When you subscribe to our newsletter or ask to receive marketing communications

  • Automatically, via tracking technologies (see our Cookies Policy) when you visit our Site

  • From third-parties or publicly available sources (for example, credit reference agencies, delivery or installation partners)

  1. Why we process your data & lawful basis
    We will only process your personal data where we have a lawful basis to do so under UK GDPR and the Data Protection Act 2018. The bases we use include:

  • Contractual necessity: to perform our contract with you (e.g., to supply windows/doors, handle your order, provide an installation service)

  • Legal obligation: to comply with a law or regulator (e.g., accounting, tax, health & safety)

  • Legitimate interests: for example to improve our services, maintain security, prevent fraud or misuse of our Site, and to send non-intrusive marketing where you have not opted out

  • Consent: where you have given explicit consent (e.g., for marketing communications, for non-essential cookies)

  1. How we use your data
    We use your personal data for the following purposes:

  • To provide and deliver the services you’ve requested (e.g., supply and installation of products)

  • To manage payments, fees, and charges, and to collect and recover money owed to us

  • To communicate with you (including updates, notifications, and responding to your enquiries)

  • To update our records and keep your contact details accurate

  • To enable you to partake in a prize draw, competition or complete a survey (when applicable)

  • To measure or understand the effectiveness of marketing we provide to you and others, and to personalise our communications

  • To reduce the risk of fraud and ensure the security of our Site and operations

  • To comply with legal obligations (e.g., record-keeping, health & safety, installation/repair warranty)

  1. Disclosure of your data
    We may share your personal data with the following categories of recipients:

  • Service providers, suppliers and subcontractors (e.g., installation contractors, delivery services, payment processors)

  • Analytics and search engine providers who assist us in the improvement and optimisation of our Site

  • Professional advisers (such as accountants, auditors, lawyers) where necessary

  • Government or regulatory bodies (to comply with legal obligations)
    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes.

  1. International Transfers
    Your personal data may be transferred to, stored, or processed in countries outside the United Kingdom. If we do so, we will ensure appropriate safeguards such as standard contractual clauses, binding corporate rules or other legally recognised transfer mechanisms, so your data remains protected under UK GDPR standards.

  2. Data retention
    We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements. Specific retention periods vary depending on the type of data and our business needs (for example, records relating to installations or warranty services may be kept for several years to comply with consumer protection obligations). After the retention period expires, we will securely destroy or anonymise your data.

  3. Your rights
    Under data protection law you have certain rights in relation to your personal data, including:

  • The right to request access to your personal data (“subject access request”)

  • The right to request correction of any inaccurate or incomplete personal data

  • The right to request erasure of your personal data in certain circumstances (the “right to be forgotten”)

  • The right to request restriction of processing of your personal data

  • The right to object to processing (including profiling and direct marketing)

  • The right to data portability (to receive your personal data in a structured, commonly used format)

  • The right to withdraw consent (where we are relying on consent to process your data)
    If you wish to exercise any of these rights, please contact us using the contact details in section 2. We will respond to your request within one month unless an extension is permitted by law.
    You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) if you believe your data protection rights have been breached: https://ico.org.uk or by telephone 0303 123 1113.

  1. Security
    We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures are reviewed on a regular basis. However, no method of transmission over the Internet or method of electronic storage is fully secure, so while we strive to protect your data, we cannot guarantee its absolute security.

  2. Links to other websites
    Our Site may include links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and are not responsible for their privacy practices. We recommend you review the privacy policy of every site you visit.

  3. Changes to this policy
    We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Site following changes will be deemed acceptance of those changes.

  4. Contact us
    If you have any questions about this Privacy Policy or our privacy practices, please contact:
    Fenex Windows & Doors
    9 Spring Grove, Mitcham, England, CR4 2NN
    Email: info@fenex-windows.co.uk
    Phone: 07555302158