Last updated: November 10, 2025
1. Introduction
1.1 These Terms & Conditions (the “Terms”) govern your access to and use of the website https://fenex-windows.co.uk (the “Website”) and the relationship between you (the “User” or “you”) and Fenex Windows & Doors (“we,” “us” or “our”).
1.2 By using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.
1.3 These Terms may be amended by us from time to time and your continued use of the Website after any amendment constitutes your acceptance of the new Terms.
2. Who We Are
Business Name: Fenex Windows & Doors
Location / Registered Address: 9 Spring Grove, Mitcham, England, CR4 2NN
Contact Email: info@fenex-windows.co.uk
Contact Telephone: 07555302158
3. Use of the Website
3.1 The Website is provided for your personal, non-commercial use only. You may view, download or print content from the Website for your own personal use, provided you do not modify the content and retain all copyright or other proprietary notices.
3.2 You must not misuse the Website (including but not limited to):
Introducing viruses, trojans, worms, logic bombs or other harmful material;
Attempting unauthorised access to the Website, servers or networks;
Sending spam or other unauthorised advertising;
Using the Website in any way that could harm us or any third party.
3.3 We reserve the right to restrict access to parts or all of the Website without notice.
4. Intellectual Property
4.1 All content on the Website (including but not limited to text, graphics, logos, images, audio clips, software) is our property or is licensed to us and is protected by intellectual property laws.
4.2 You acknowledge that you have no rights in or to the content other than the right to use it in accordance with these Terms.
4.3 You must not reproduce, copy, modify, distribute or otherwise use any portion of the content for commercial purposes without our prior written consent.
5. Products and Services
5.1 The Website may display products and services for purchase (for example windows, doors, installation services).
5.2 All descriptive information (e.g., product descriptions, pricing, availability) is given in good faith but is subject to change without notice.
5.3 Once you place an order via the Website (or by any means we accept), a contract between you and us comes into existence subject to our order acceptance.
5.4 You must ensure that the details you submit when placing an order are complete and accurate.
6. Pricing and Payment
6.1 Prices listed on the Website include VAT where applicable unless otherwise stated.
6.2 Payment must be made by the methods specified on the Website. We reserve the right to decline or cancel orders if payment is not received or authorised.
7. Delivery, Returns & Refunds
7.1 Delivery details (including timing, cost, installation) will be provided at point of order or on our Website.
7.2 Our returns and refund policy is provided separately (please refer to our Returns Policy). Your statutory rights are unaffected.
7.3 For services (e.g., installation) you may have rights in the event of faulty workmanship; please refer to the Service Terms.
8. Disclaimers and Limitation of Liability
8.1 The Website is provided on an “as-is” and “as-available” basis. We make no representations or warranties of any kind, express or implied, about the Website’s operation or the information, content, products or services included on it.
8.2 To the fullest extent permitted by law, we exclude all liability for any:
Loss or damage arising from your use of the Website or inability to use it;
Errors or omissions in content;
Viruses or other harmful content;
Loss of business, revenue, profits, data or reputation.
8.3 Nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence or any other liability which cannot be excluded under applicable law.
9. Links to Other Websites
9.1 The Website may include links to third-party websites for your convenience. We have no control over the content or practices of such websites and assume no responsibility for them.
9.2 You access linked websites at your own risk and you should review the terms and privacy policies of any linked site.
10. Privacy and Cookies
Your use of the Website is also governed by our Privacy Policy and Cookies Policy, which form part of these Terms.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising in connection with these Terms.
12. Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.
13. Changes to These Terms
We may revise these Terms from time to time. The “Last updated” date at the top will be amended to reflect change. Continued use of the Website after changes constitutes acceptance of the new Terms.
14. Contact Us
If you have any questions about these Terms, please contact us at:
Fenex Windows & Doors
[Insert Full Address]
Email: info@fenex-windows.co.uk
Phone: 07555302158